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Hurstbourne Tarrant Parish

Trading Standards

Trading Standards Website

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's Quick Response Team on 01962 833666     (Monday – Friday 0900hrs to 1700hrs) where specially trained officers are on hand to provide assistance. 

If urgent assistance is required outside of these hours please contact Hampshire Police on 0845 045 4545.

Doorstep Crime and Scams

Trading Standards would advise consumers not to agree to work that is instigated as a result on a cold call or via a leaflet drop.  Consumers should obtain at least 3 written quotes from reputable businesses or traders who belong to a recognised trade association, such as the Hampshire County Council Buy With Confidence Scheme.  Details of this scheme can be obtained by telephoning 01962 833620, via EMail at or via the website

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 7 day cooling off period. 

Work should not commence until this period has ended, unless written agreement is first obtained from that consumer beforehand.

Cancellation rights in notice form should be given prior to any works carried out, and you must give your written consent if they are to start within the 7 day cooling off period, therefore please read any paperwork thoroughly before you sign any documentation.

 Examples of recent scams:

Warning - It has been brought to the attention of Hampshire Trading Standards Service that residents are receiving telephone calls stating:  that, as their payment records for paying the Council Tax over the past few years has been impeccable, the Government has agreed to make an immediate refund.  Could they please provide bank details to enable a bacs transfer to be made.

Could we please remind everyone, to be on your guard and not to supply or confirm any personal, banking or card details to anyone who makes contact with you.

Warning - Rogue Traders are cold calling in rural areas of Winchester offering to carryout landscaping and driveway work.

Reports have been received that they have been cold calling in designated 'No Cold Calling' Zones.

Householders are advised that recent changes to planning laws have resulted in planning permission being required for some block paving and tarmac work on driveways.  Further advice on these requirements can be obtained from your local authority Planning Department.  The onus in obtaining this permission lies with the householder and not the business carrying out this work and some traders appear to be abusing this position.

Warning – This Service has become aware of a company operating in Hampshire who offer to clean your carpets.  Initially, a low cost promotion is offered, however the final price escalates which can be excessive once extra’s are added.  Furthermore, it has been reported that consumers are not given their cancellation rights in notice form until the works have been completed. Works under £35 are exempt.

Warning - Please be advised you that there has been recent activity concerning thefts of old Land Rovers in the Hampshire and Wiltshire area. Be advised to be on the lookout for any suspicious activity. If you have any information in regards to this please contact us on telephone number 101 or Email

PCSO Michael Alder 14349 Stockbridge Police Station Safer Neighbourhoods Team Email  

Advice from Hampshire Constabulary on protecting heating or fuel oil in rural communities. Link

Warning - It has come to the attention of Hampshire Trading Standards Service that Householders are receiving calls from a number of companies regarding grants for home insulation and cavity wall insulation.  These companies use the offer of a government backed grant to gain your interest and arrange a visit from one of their surveyors.  Please be aware that even though these grants do exist they are not cost free as householders will have to meet 20% of the total cost of the work. This is not explained until the salesman is in your home.

We would advise you not to deal with cold callers at the door or by telephone.  If you are considering having some work done, why not use our Buy with Confidence Scheme.  These are local traders who have been checked by us.

Community Projects Team
Hampshire County Council Trading Standards Service  Link

Checkatrade Directory - Andover Link